14747 | 2025-02-28 16:40:00 | FC calibration | |
14417 | 2024-05-06 13:58:20 | Bug report from user [BugReport] | |
14184 | 2023-11-24 10:54:00 | FC calibration after crash | |
13688 | 2023-03-31 14:40:00 | FC calibration on instrument | |
13358 | 2022-09-16 12:02:00 | Nut Pocket Cutting | |
13346 | 2022-09-06 11:45:00 | FC calibration | |
13106 | 2022-05-20 17:10:00 | Request for support processing an instrument | |
13033 | 2022-04-08 07:15:00 | Feedback to new version 3 | |
13024 | 2022-04-06 15:29:00 | Software update 3.0.1 | |
12975 | 2022-03-14 14:11:17 | Could not scan multiscale 8str with nut to first fret distance | |
12716 | 2021-10-01 17:20:00 | Request for support: FC calibration with tips | |
12652 | 2021-08-10 13:54:00 | Message: Out of system resources programme frozen | |
12623 | 2021-07-21 09:28:00 | Request for Support: Setup new Headset | |
12535 | 2021-05-21 16:09:03 | Message from user: Calibration error for cutter tips | |
12534 | 2021-05-21 13:35:00 | Request for support: FC calibration multiscale | |
12509 | 2021-05-07 16:15:00 | FC calibration | |
12164 | 2020-11-20 11:41:00 | Auto Software update 2.20.1 update rule tool. | |
12114 | 2020-10-30 10:35:00 | Customer request FC calibration | |
11912 | 2020-06-16 10:14:00 | Email from customer: Y-clearance warning | |
11864 | 2020-05-12 17:32:00 | Processing an instrument | |
11859 | 2020-05-11 14:01:00 | Customer request FC calibration | |
11846 | 2020-04-28 14:00:00 | Info about parker fly | |
11774 | 2020-03-19 11:55:00 | Request for support: Scanning scalloped GTR not working | |
11720 | 2020-02-28 14:19:00 | Customer request FC calibration | |
11402 | 2019-10-14 11:20:00 | Software update 2.19.1.632 | |
11381 | 2019-09-27 10:12:17 | Bug report from user [AutoLog] | |
11362 | 2019-09-23 20:06:22 | Message from user: Action measure issue | |
11353 | 2019-09-20 16:20:00 | Electrical contact wrong action measurement | |
11321 | 2019-09-03 15:25:00 | Customer request FC calibration | |
11253 | 2019-07-25 12:07:00 | Request for support: Scanning scalloped strat | |
11201 | 2019-06-24 11:38:43 | Message from user: MCUG3_IF: could not open | |
11194 | 2019-06-24 11:14:00 | Software update 2.19 beta | |
11105 | 2019-05-09 12:02:00 | Customer request for support: FC recalibration | |
10954 | 2019-03-11 20:34:00 | Git Database engine error | |
10896 | 2019-02-15 12:21:00 | Software update 2.18.2.252 | |
10895 | 2019-02-15 12:16:00 | Customer request FC calibration | |
10780 | 2018-12-19 14:33:00 | Machine setup after moving | |
10732 | 2018-11-23 10:32:00 | Request for support: Scanning scalloped neck. | |
10649 | 2018-10-11 09:18:00 | Customer request FC calibration | |
10642 | 2018-10-08 14:56:00 | Customer request FC calibration | |
10635 | 2018-09-29 13:44:12 | Bug report from user: Neck width 1 to 12 exceeds allowed tolerance | |
10378 | 2018-05-18 16:20:00 | Nut cutting issues: nut broken | |
10338 | 2018-05-08 09:00:00 | Customer request FC calibration | |
10284 | 2018-04-19 16:49:00 | Software update 2.17.1.661 | |
10217 | 2018-03-14 09:59:00 | Request for support processing an instrument: Scalloped neck | |
9959 | 2017-10-23 12:44:00 | Customer request FC calibration | |
9905 | 2017-10-04 15:13:00 | Customer request FC calibration | |
9869 | 2017-09-12 17:01:00 | New strings needed | |
9758 | 2017-07-11 08:20:00 | Email from customer:I had lot’s of errors (invalid pointer, access violation). | |
9759 | 2017-07-10 16:44:11 | Bug report from user: EXCEPTION | |
9468 | 2017-02-06 10:42:00 | New strings needed | |
9439 | 2017-01-26 12:37:00 | Glued in cutter came loose | |
9398 | 2017-01-16 18:40:00 | Email from customer: | |
9172 | 2016-10-04 15:37:37 | Bug report from user [AutoLog] | |
9088 | 2016-08-24 14:12:00 | Software update 2.15.1.563 | |
9018 | 2016-07-28 13:25:00 | Software update 2.15.1.545 | |
8970 | 2016-06-21 11:52:42 | New strings needed | |
8868 | 2016-05-02 16:52:00 | Software update 15.2.0.285 beta | |
8863 | 2016-05-02 11:56:00 | Email from customer: The software has become very slow. | |
8696 | 2016-02-20 10:57:42 | Bug report from user: Sensor encoder is not working | |
8670 | 2016-02-10 11:09:00 | Request for support: Error 357 Sensor encoder is not working properly | |
8663 | 2016-02-03 12:38:00 | Error 922: Measuring finger ran against string! | |
8644 | 2016-01-21 14:18:00 | New strings needed | |
8420 | 2015-10-12 13:23:00 | Install MPDB as beta | |
8419 | 2015-10-12 12:57:00 | Software update: 2.14.2 Hotfix | |
8371 | 2015-09-25 11:00:00 | Software update 2.14.1.691 | |
8342 | 2015-09-15 15:26:00 | String graph printing issue | |
8178 | 2015-07-15 16:24:00 | New strings needed | |
8023 | 2015-04-07 14:46:00 | Maintenance scheduling | |
8016 | 2015-04-01 11:01:00 | Request emailed from customer about blade lifetime | |
7940 | 2015-02-27 09:14:00 | Software update | |
7794 | 2014-11-20 11:52:59 | Bug report from user [BugReport] | |
7725 | 2014-10-23 15:36:00 | Software update 2.13.1-2.13.2 | |
7721 | 2014-10-23 14:38:00 | Error 365: Fret cutter reference tolerance exceeded | |
7704 | 2014-10-16 13:15:00 | Skype not working | |
7687 | 2014-10-14 09:13:00 | mpe hfs z axis change to 0.04 | |
7685 | 2014-10-13 14:31:44 | Request emailed from customer: Software display issue. | |
7664 | 2014-10-09 14:22:00 | Software update | |
7528 | 2014-08-20 09:58:00 | Customer request: Hfs not cutting accurate in Z | |
7290 | 2014-05-15 08:37:00 | New strings needed | |
7282 | 2014-05-13 13:20:00 | Request support: FCCalibration | |
7295 | 2014-05-13 11:31:37 | Error: 70009 | |
7238 | 2014-05-05 12:31:00 | Software update | |
7178 | 2014-04-14 11:22:00 | Error 357: Sensor encoder is not working properly | |
7166 | 2014-04-09 17:14:00 | Software update | |
7093 | 2014-03-14 13:23:00 | Request for support recalibrating machine | |
7042 | 2014-02-24 13:19:00 | New strings needed | |
6952 | 2014-02-05 12:48:00 | Software update | |
6895 | 2014-01-11 12:07:00 | Email not working | |
6731 | 2013-10-18 17:45:00 | Request for support Engraving | |
6689 | 2013-09-24 13:46:00 | Request for support recalibrating machine | |
6561 | 2013-07-24 10:34:00 | Fc change | |
6533 | 2013-07-10 12:08:00 | Request for general info | |
6493 | 2013-06-14 12:44:00 | Fc calibration | |
6456 | 2013-05-31 13:52:00 | Request to reset parameter | |
6364 | 2013-04-19 09:14:00 | Software update | |
6289 | 2013-02-26 12:16:00 | Request for support processing an Instrument Builders Toolkit | |
6288 | 2013-02-25 13:51:00 | Request for support processing an Instrument Builders Toolkit | |
6281 | 2013-02-21 15:38:00 | Request for installing manuel speed regulator | |
6203 | 2013-01-11 15:54:00 | New strings needed | |
6190 | 2013-01-03 10:47:00 | Request quote | |
6188 | 2013-01-02 11:16:00 | Error while calculating scale | |
6187 | 2013-01-02 11:00:00 | Request to change nut hight parameter | |
6018 | 2012-10-25 10:37:00 | Plekpro can not Print | |
6013 | 2012-10-24 11:57:00 | software update 2.11.2.2780 | |
5937 | 2012-09-20 16:27:00 | Software update | |
5923 | 2012-09-13 13:02:00 | Support with plekking a 8str bass guitar. | |
5913 | 2012-08-31 16:02:00 | Fc change | |
5877 | 2012-07-30 16:34:00 | ||
5770 | 2012-05-14 00:00:00 | software update 2.11.1.2685 | |
5453 | 2011-05-19 09:45:21 | Installed new Fret cutter FC99. Gave instruct | |
5267 | 2011-01-05 14:51:50 | No description data! | |
5266 | 2011-01-05 14:37:56 | No description data! |
Service Cases

Visit us on Instagram at @getplekd
Plek owners – both builders and repairers – are rightly proud of the work they do with their machines. Here is a selection of Plek-related Instagram pictures.
gotguitars i helgen! Kom förbi och säg hej och kolla på våra jakobssonguitars gitarrer och passa även på att fråga mer om plek och ombandningar och övriga reparationer / modifieringar vi gör i vår verkstad. #getplekd #madeinsweden #guitarshow
Apr 26

gotguitars i helgen! Kom förbi och säg hej och kolla på våra jakobssonguitars gitarrer och passa även på att fråga mer om plek och ombandningar och övriga reparationer / modifieringar vi gör i vår verkstad. #getplekd #madeinsweden #guitarshow
You can’t play a sad song on a banjo, but you can have one PLEKed!
#guitarrepair #luthier #getplekd #neworleans
Apr 24

You can’t play a sad song on a banjo, but you can have one PLEKed!
#guitarrepair #luthier #getplekd #neworleans
If you’re going to Jazz Fest, you know you’re going to see this guitar on stage. (Bonus if you happen to see Aaron on the side of one of the stages as well.)
#guitarrepair #luthier #getplekd #neworleans
Apr 23

If you’re going to Jazz Fest, you know you’re going to see this guitar on stage. (Bonus if you happen to see Aaron on the side of one of the stages as well.)
#guitarrepair #luthier #getplekd #neworleans
Five sets of “Before and After” photos of a Greco Les Paul style guitar I just refretted with Stainless Steel frets and also refinished the fingerboard. The photos aren’t lined up on the same part of the fingerboard but you will get the general idea. 🤣 The radius on this was in very bad shape and required some major correction whilst being planed in the PLEK. Anyway, it’s all sorted now and ready to be setup. #guitarrepair #refret #guitarrepairs #getplekd #guitarrepairshop #refretting #fretwork #stainlesssteelfrets #luthierlife #luthier #japanesguitars #grecoguitars #greco #madeinjapan
Apr 23

Five sets of “Before and After” photos of a Greco Les Paul style guitar I just refretted with Stainless Steel frets and also refinished the fingerboard. The photos aren’t lined up on the same part of the fingerboard but you will get the general idea. 🤣 The radius on this was in very bad shape and required some major correction whilst being planed in the PLEK. Anyway, it’s all sorted now and ready to be setup. #guitarrepair #refret #guitarrepairs #getplekd #guitarrepairshop #refretting #fretwork #stainlesssteelfrets #luthierlife #luthier #japanesguitars #grecoguitars #greco #madeinjapan
I’ve just finished refretting this lovely Fender Custom Shop LTD Edition Esquire. The customer wanted Stainless Steel frets and I was happy to oblige. It received a new bone nut too. The goal of this Refret was to maintain the original finish and wear as much as possible. Another cool thing is that is has a 7.25-9.5” compound radius. The Fractal Fret Press comes in very handy for jobs like this. Last 3 photos are the “before” shots BTW. Now time to set it up and get it back into its owners hands. #guitarrepairshop #guitarrepair #getplekd #guitarrepairs #refret #fretwork #fenderguitars #refretting #telecasters #fractalfretpress #jedwardsguitars #fender #fenderguitar #fenderguitars #fendercustomshop #stainlesssteelfrets
Apr 23

I’ve just finished refretting this lovely Fender Custom Shop LTD Edition Esquire. The customer wanted Stainless Steel frets and I was happy to oblige. It received a new bone nut too. The goal of this Refret was to maintain the original finish and wear as much as possible. Another cool thing is that is has a 7.25-9.5” compound radius. The Fractal Fret Press comes in very handy for jobs like this. Last 3 photos are the “before” shots BTW. Now time to set it up and get it back into its owners hands. #guitarrepairshop #guitarrepair #getplekd #guitarrepairs #refret #fretwork #fenderguitars #refretting #telecasters #fractalfretpress #jedwardsguitars #fender #fenderguitar #fenderguitars #fendercustomshop #stainlesssteelfrets
and last but not least a duper lightweight Reh TE for migs_montreux_guitar_show
curtis_novak_pickups #fatbridge #rehguitars #gitarrenwerk #getplekd #oldstock #tonewood #handcrafted #switzerland #Montreux #lucerne
Apr 18

and last but not least a duper lightweight Reh TE for migs_montreux_guitar_show
curtis_novak_pickups #fatbridge #rehguitars #gitarrenwerk #getplekd #oldstock #tonewood #handcrafted #switzerland #Montreux #lucerne
Für aaronweg durften wir seine wunderbare #martinguitar die schon viele stunden Gitarrenspiel und Auftritte hinter sich hat restaurieren. Griffbrett abrichten, neue Bünde plus einen perfekt angepassten Knochensattel. Herzlichen Dank Aaron! #getplekd #refret #jescarfrets #gitarrenwerk #daddariostrings #singersongwriter #guitarplayer #bonenut #martinguitarswitzerland
Apr 18

Für aaronweg durften wir seine wunderbare #martinguitar die schon viele stunden Gitarrenspiel und Auftritte hinter sich hat restaurieren. Griffbrett abrichten, neue Bünde plus einen perfekt angepassten Knochensattel. Herzlichen Dank Aaron! #getplekd #refret #jescarfrets #gitarrenwerk #daddariostrings #singersongwriter #guitarplayer #bonenut #martinguitarswitzerland
I’ve had some doozy comments about the PLEK over the years, but I reckon this one takes the cake! 😂 I’m sure all my buddies who run a PLEK machine at their shops will get a kick out of having their Luthier status revoked the moment they turn on their machines in the morning. 🤖 Happy Friday everyone! #guitarrepairshop #guitarrepair #luthierlife #getplekd #luthier #plekmachine
Apr 17

I’ve had some doozy comments about the PLEK over the years, but I reckon this one takes the cake! 😂 I’m sure all my buddies who run a PLEK machine at their shops will get a kick out of having their Luthier status revoked the moment they turn on their machines in the morning. 🤖 Happy Friday everyone! #guitarrepairshop #guitarrepair #luthierlife #getplekd #luthier #plekmachine
Yeahhh, the second last one is ready for migs_montreux_guitar_show
will we see you there?
celentano_pickups #xx60 #rehguitars #gitarrenwerk #getplekd #Montreux #switzerland #lucerne #old #stock #tonewood #handcrafted #love #guitars #gear #stratocaster #strat
Apr 17

Yeahhh, the second last one is ready for migs_montreux_guitar_show
will we see you there?
celentano_pickups #xx60 #rehguitars #gitarrenwerk #getplekd #Montreux #switzerland #lucerne #old #stock #tonewood #handcrafted #love #guitars #gear #stratocaster #strat
CELEBATOR!!! Thanks for the beers, Scott! Nothing like a nice cold beer after a hard day of neck resets.
#guitarrepair #luthier #getplekd #neworleans
Apr 16

CELEBATOR!!! Thanks for the beers, Scott! Nothing like a nice cold beer after a hard day of neck resets.
#guitarrepair #luthier #getplekd #neworleans
If you like funk, and you live in New Orleans (or elsewhere in this galaxy), you know this bass.
#guitarrepair #luthier #getplekd #neworleans
Apr 15

If you like funk, and you live in New Orleans (or elsewhere in this galaxy), you know this bass.
#guitarrepair #luthier #getplekd #neworleans
We squeezed a Leslie into a guitar! Our buddy John Maestas (of Bubble Bath Records, Trombone Shorty, David Shaw, Juan Tigre, etc.) wanted something different, and boy did he get it!
This effect from Pickup LesLee works in mono or stereo, and cycles back and forth between the neck and bridge pickup. Nothing really sounds like it - radical!
#guitarrepair #luthier #getplekd #neworleans
Apr 14

We squeezed a Leslie into a guitar! Our buddy John Maestas (of Bubble Bath Records, Trombone Shorty, David Shaw, Juan Tigre, etc.) wanted something different, and boy did he get it!
This effect from Pickup LesLee works in mono or stereo, and cycles back and forth between the neck and bridge pickup. Nothing really sounds like it - radical!
#guitarrepair #luthier #getplekd #neworleans
also ready for migs_montreux_guitar_show
come by!
#rehguitars #Gitarrenwerk #getplekd #stratocaster
#candyapplegreen #luthier #woodworking #switzerland
dimarzioinc celentano_pickups #tonewood #oldstock #Montreux #lucerne #80s #redalder
Apr 11

also ready for migs_montreux_guitar_show
come by!
#rehguitars #Gitarrenwerk #getplekd #stratocaster
#candyapplegreen #luthier #woodworking #switzerland
dimarzioinc celentano_pickups #tonewood #oldstock #Montreux #lucerne #80s #redalder
Here’s a question specifically for those of you interested in getting your Strat or Tele style guitar PLEK’d or Refretted. Especially if you live a long way from Port Macquarie. Would you be more inclined to have the work done if I were to offer the option to just have the neck sent here rather than the whole guitar? The obvious benefit would be the cost saving on freight for you. It would also allow anyone who is ordering a replacement neck from places like Warmoth etc to have them sent directly to me for fret dressing and a new bone nut if that’s what you are after? I have been asked this quite a few times over the years and have generally declined but I think I can make this work and potentially ease the freight cost barrier for you. What are your thoughts? #refret #refretting #guitarrepair #guitarrepairshop #guitarrepairs #fretwork #getplekd #fenderstratocaster #fenderguitars #fender #telecasters
Apr 10

Here’s a question specifically for those of you interested in getting your Strat or Tele style guitar PLEK’d or Refretted. Especially if you live a long way from Port Macquarie. Would you be more inclined to have the work done if I were to offer the option to just have the neck sent here rather than the whole guitar? The obvious benefit would be the cost saving on freight for you. It would also allow anyone who is ordering a replacement neck from places like Warmoth etc to have them sent directly to me for fret dressing and a new bone nut if that’s what you are after? I have been asked this quite a few times over the years and have generally declined but I think I can make this work and potentially ease the freight cost barrier for you. What are your thoughts? #refret #refretting #guitarrepair #guitarrepairshop #guitarrepairs #fretwork #getplekd #fenderstratocaster #fenderguitars #fender #telecasters
Stoked to finally receive my long awaited carbon fiber replacement neck from klosguitar. I preordered this as soon as I learned they were going to make them. It finally arrived today. It’s EXACTLY what I hoped it would be. My 5-string American Professional II was only 9lbs but because the body is so light it was neck heavy and unplayable. The new neck, while only .1lb lighter than the stock neck, has a shorter headstock and a better center of gravity and it makes all the difference. It also came Plek’d and ready to install. GREAT WORK! I’m very happy! Total weight on this bass is 8.8lb. 😮 #knoxville #tennessee #guitargear #guitarrepair #luthier #getplekd
Apr 9

Stoked to finally receive my long awaited carbon fiber replacement neck from klosguitar. I preordered this as soon as I learned they were going to make them. It finally arrived today. It’s EXACTLY what I hoped it would be. My 5-string American Professional II was only 9lbs but because the body is so light it was neck heavy and unplayable. The new neck, while only .1lb lighter than the stock neck, has a shorter headstock and a better center of gravity and it makes all the difference. It also came Plek’d and ready to install. GREAT WORK! I’m very happy! Total weight on this bass is 8.8lb. 😮 #knoxville #tennessee #guitargear #guitarrepair #luthier #getplekd
Had a Strat in the shop, with a complaint about a weak output. Turns out spray paint isn’t a terribly efficient conductor.
#guitarrepair #luthier #getplekd #neworleans
Apr 8

Had a Strat in the shop, with a complaint about a weak output. Turns out spray paint isn’t a terribly efficient conductor.
#guitarrepair #luthier #getplekd #neworleans